From October 2026, Japan requires every employer to shield staff from abusive customers. Inside the 'customer is a god' myth, the front-line toll, and why most countries lack the word.
Japan's Ministry of Health, Labour and Welfare says about 7.5 million internal Microsoft Teams messages were erased after a Toshiba maintenance error. Nearly three years of data vanished, and some records that count as official documents cannot be recovered.
